Return, Refund & Cancellation Policy


Last Updated: October 22, 2026

At CAMO, we take immense pride in crafting and delivering pieces of exceptional quality. Every product undergoes thorough inspection and is carefully packaged before dispatch. However, if you are not entirely satisfied with your purchase, we are here to assist you.

By accessing our website (www.camo.co.in) or placing an order with us, you agree to the terms outlined below.


Key Definitions

  • Company (“we”, “us”, “our”): Refers to CAMO, located at 88 B Amerjee Building, Mhow, Madhya Pradesh.

  • Customer (“you”, “your”): Any person, entity, or registered user purchasing products or browsing our website.

  • Website: Refers to www.camo.co.in.


Cancellation Policy

We understand that circumstances may change, and we offer a clear cancellation process:

  • Order Cancellations: Cancellation requests must be submitted immediately after placing the order. Once an order has been processed or handed over to our shipping partners, it cannot be canceled.

  • Out of Stock / Quality Checks: Occasionally, an item may become unavailable or fail our strict pre-shipment quality inspection. In such cases, CAMO reserves the right to cancel your order. You will be promptly notified, and any prepaid amount will be refunded in full.


Returns & Eligibility Criteria

To ensure a smooth return process, all returned items must meet the following conditions:

  • Condition: Items must be unworn, unused, completely free of damage, and in their original state.

  • Original Packaging: Items must be returned with all original tags, accessories, dust bags, and packaging intact.

  • Inspection: Every returned piece undergoes an evaluation upon arrival at our studio. If an item shows signs of use, alteration, or damage, the return will not be accepted.


Reporting Issues & Timelines

  • Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please notify our Customer Service team within 7 days of delivery. Our quality control team will inspect the issue before authorizing a replacement or refund.

  • Discrepancies / Expectations: If the product received differs significantly from its description or does not meet your expectations, please contact us within 7 days of delivery with relevant images and details so our team can assess the case.

  • Manufacturer Warranty: For items covered under an independent manufacturer's warranty, resolution should be sought directly through the respective manufacturer.


Refund Process

  • Approval & Inspection: Once your return is received and verified against our return conditions, we will notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds will be credited back to your original payment method within 6 to 8 business days.

  • Transit Liability: While we package every order securely to withstand handling, CAMO is not liable for damages caused solely during transit by third-party logistics partners, unless determined otherwise during inspection.


Policy Updates & Consent

CAMO reserves the right to amend, update, or modify this policy at any time to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page. Your continued use of our website or services signifies your acceptance of any revisions.


Contact Us

If you have any questions regarding your order, returns, or cancellations, please reach out to our support team:

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